FAQ – frequently asked questions

We recommend using the latest version of the following browsers for using newhome:

• Microsoft Edge
• Firefox
• Opera
• Safari
• Chrome

We ask you to use the latest version of the browser. You might get a warning that it cannot be guaranteed that everything works as it should when using an old version.

You can register on newhome.ch in just a few steps:

1. Click “Login” at the top right on www.newhome.ch
   
2. Click “Register” at the very bottom.
   Enter your desired email address and password.
   • Please read the general terms and conditions and agree to them
   • You can also subscribe to our newsletter 
3. To trigger the registration, please click “Register“.
4. You will receive a confirmation email to complete your registration.
5. If you do not confirm your registration via the link in the email, the system will delete all the data you entered in the registration process.

*Your password needs to be at least 10 characters long. It must consist of upper-& lowercase and special characters as well as digits.

For security reasons, your account will be locked if you enter your password incorrectly five times. To unlock the user account, you must reset the password.

If you forget your newhome password, it’s not a problem. You can easily reset it as follows:

1. Click “Log in” at the top right on www.newhome.ch.
   • If you are using a mobile device, you will find the login option by selecting the “More” menu item at the bottom right.
2. Click on the link “Forgot your password?”.
3. Enter your email address. This must match the email address saved in your user profile.
4. You will then receive an email with a link to reset your password.
5. Click on the link in the email and choose a new password and click “Save“.
6. You can now proceed to log in with your email address and your new password.

You can adjust the data in your user account at any time:

1. Click on “Log in” at the top right on www.newhome.ch.
   • If you are using a mobile device, you will find the login option by selecting the “More” menu item at the bottom right.
2. Click “User account“.
3. You can now change all your data like you address, your billing address, your email address or even your password.
4. As soon as you have changed everything as desired, you can click “Save” at the bottom.

1. Click “My newhome“.
2. Click “User account“.
3. Scroll down until you get to the caption “Login details“.
4. Click “Delete account”.
5. You will receive an email with a confirmation button/link for the irrevocable deletion of your user account. As long as you don’t click on that button/link, your user account will not be deleted. But as soon as you click on either of them, your user account with all the data relating to it will be irrevocably deleted. Due to privacy matters, it is not possible for us to restore any of your data.

Please note that the final deletion of the user account takes 30 days.

For new private customers who have never published an advertisement on newhome.ch, we offer the opportunity to do so for FREE for 15 days for a rental property.

The offer is aimed exclusively for private persons looking for a new tenant and advertising the first time on newhome.ch. Publication with FREE is free of charge for a rental property for a period of a maximum of  15 days. FREE allows the upload of max. 3 pictures (no photo collages), no floor plan, and no anonymisation. An upgrade to CLASSIC with full functionality is possible at any time. 

If no extension is chosen, the listing will be deactivated after 15 days and deleted after a further 30 days. If the listing is deactivated, it can be reactivated as CLASSIC for a fee at any time until it is deleted. The advertiser will be informed in advance of the deletion after 30 days. 

FREE cannot be archived

Advertise FREE here

Do you want to advertise rental and purchase properties as an individual or company flexibly, without a contract and without a basic fee? Then our CLASSIC product is right for you!

With CLASSIC, private individuals and companies can flexibly advertise rental and purchase properties on newhome.ch without a contract and without a basic fee. The insertion costs depend on the selected duration of 15, 30, or 60 days.

With CLASSIC, advertisers can upload up to 30 pictures, floor plans, and documents, display virtual tours and advertise anonymously.

Before the end of the term, advertisers will be informed about the possibility of an extension of the publishing period.

If no extension is chosen, the listing is deactivated and deleted after a further 30 days. If the listing is deactivated, it can be reactivated or archived at any time until it is deleted. The advertiser will be informed in advance of the deletion.

Advertise CLASSIC here

To publish an advert, please proceed as follows:

1. Click “Mein newhome”.
2. Click “My adverts“.
3. Click “Advertise“.

The following instructions help you to create a new advert with just a few steps:

1. Property:
   • Enter a title.
   • Offer type, property type, sub-property type.
   • Add the location > You decide whether you want to enter only the town or also the exact address (tick “Publish street / no.”). If our marker is not set correctly, you can move it by grabbing it with your mouse and placing it on the correct house. 
2. Details:
   • Enter more detailed information about the object.
   • In the “Description” you can bring your object even closer to the seeker.
3. Media:
   • Upload the floor plan, pictures, and other documents.
     Attention: Please make sure that the documents and pictures are all object-related and that you upload at least one picture.
4. Contact:
   • Contact details, how the seeker can reach you
   • Choose whether you accept the digital debt collection statement from CreditTrust.
5. You are almost done:
   • Select “Go to publish” and choose the term your listing should be online.
     • Optimisations:
       If you wish, you can book various optimisations here to give your ad more visibility.
     • Anonymous publishing:
       Choose this in order not to show your contact details in the advert. (name and phone number)

We do our best to ensure that your advertisement is activated as quickly as possible. This usually takes a maximum of one working day. Objects are neither checked nor activated on weekends and public holidays.

We are happy to briefly explain the different statuses to you:

• In progress: You have already created your listing, but it has not been completed and/or published yet.  You can complete your listing at any time in the listing management area (“My newhome“ > “My adverts“) and publish it. 
• Under review: Before completely being published, the listing is reviewed to ensure that it complies with our general terms.
• Rejected: If the listing fails to meet newhome’s quality standards, it will be rejected. For more information, please read our general terms.
• Active: If the listing meets our quality requirements and is therefore published on newhome.ch
• Inactive: The listing is not live at this time. You can activate the listing in the listing management area (“My newhome“ > “My adverts“) at any time. 
  Listings with the “inactive” status are permanently deleted after 30 days.

We ensure that all advertisements comply with our advertising guidelines. This ensures the quality of the ads on our platform.

If you have received an e-mail, stating that your listing has been temporarily rejected your listing doesn’t quite meet our guidelines.

To publish your listing, you only have to change what has been noted in the e-mail according to our guidelines and publish your listing again. Of course there will be no additional cost for another check and publication of your list if your term hasn’t come to an end already.

We reserve the right to reject an advert due to our general terms. 

Below you will find examples of why an advert may be rejected:

• property type is not correct
• property has been advertised in the wrong location
• property has the wrong price
• contact details are insufficient
• size of the living space is not correct
• availability does not match the description
• number of rooms does not match the description
• telephone number/email not allowed in description (enter only in the given fields)
• typographical exaggerations (special characters, multiple exclamation marks, etc.) are not permitted.
• content is discriminatory
• incorrect telephone number
• none of the images given is corresponding to our insertion policy
• object is already advertised
• property is not situated in Switzerland
• you have advertised the object more than once
• sold properties may not be advertised
• object is a search ad

Reasons for refusal of pictures:

• picture contains aerial photographs:
  Aerial photographs must not violate the data protection law and the rules of personal privacy protection.
• the publication of image material is protected:
  Maps or part of maps may not be published for copyright reasons
• car registration plates are visible
• private rooms of third parties are visible
• persons are recognizable
• copyrights are missing
• picture is not property related
• picture is a photo collage (not allowed in FREE)

We are a platform where no search advertisements can be published.

For seekers, images are a quality feature and illustrate how an object looks like. Listings without pictures are often not perceived enough by seekers.

If you cannot upload images, there may be various reasons for this:

• Problem: the image is too big (max. file size: 13 MB) – newhome cancels the upload automatically if it takes too long.
• Solution: reduce the size of your images to the minimum necessary and use a compression program if necessary.

• Problem: the file path to your saved image is too long – newhome occasionally has problems with paths that are too long.
• Solution: if necessary, copy your image to a higher level of your directory structure or to a USB stick before uploading.
  Example:
  instead of: C:\data\properties\appenzell\highstreet\floor1\images\bathroom.jpg
  use:  C:\images\bathroom.jpg or C:\bathroom.jpg

• Always select your images via “Browse” instead of entering the path manually – this is also a common source of errors.
• newhome only accepts images in the formats *.jpg, *jpeg, *.gif or *.png.

If you still have problems, please send an email with the corresponding error message to [email protected]

For searchers, it is clearer if all advertisements appear with a uniform title in the search results list, which neutrally lists the most important characteristics of the property:

Type of property and size (number of rooms for apartments and houses; area for commercial premises)

The title of the property is visible on the details page of the advert and serves as an attractive summary of the main features of the published property.

In editing under “Property” the marker is automatically set at the address you specified. However, you can move the automatically set marker under “Object” independently. Please follow these steps:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing”
   
4. Click “Edit“ and scroll down
   
5. Click on the marker and hold the mouse button pressed and move the marker
   
6. Click on “Go to publish“
7. Either select an optimisation to improve the visibility of the advert or switch to “publish without promotion“. It is important that you click “Publish” after this step.

If the booked period has expired or if you have deactivated the advertisement without archiving it, it will remain for a maximum of 30 days (retention period). After 20 days of inactivity you will be informed by email that your inactive listing will be deleted in 10 days unless it is activated or archived. You get a last reminder 1 day before deletion. After that, your advertisement will be irrevocably deleted.

If you decide to publish your object anonymously, you can only be contacted via contact form. The interested party sees all the details about the property, but nothing of your personal data like your telephone number or your e-mail address.

Placing your listing anonymously can be useful when you do not want to be contacted via telephone at any chance. The only way you can be contacted is through our contact form (you only receive e-mails).

You can check the statistics of your advert at any time. Just follow these steps to do so:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing“
4. Click “Statistics“.
5. You can now see the statistics of your advert.

We are happy to explain to you how to edit an advertisement in a few steps:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing” and then “Edit“
4. You can now edit the details of your listing.

It is mandatory that you click “go to publish” after editing everything you need, because otherwise your edited data will not be published on newhome.ch.

After having published your advert, you can still anonymize it. Please follow these steps:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing” and then directly on “Anonymize“
4. By clicking on “Anonymize” on the popup window, you confirm that you want to anonymize your listing at a cost.
5. Choose your form of payment.
6. Accept our General Terms & Conditions after you have read them.
7. After you click “CHF XXX Pay” you will be redirected to your chosen payment method and your listing will now be published anonymously.

If you edit an existing listing, change something about it and publish it again, it will be “under review” again after the changes have been published.

The original advert remains in the status “active”  and is still visible to seekers. This ensures that your advert can be found by interested parties even while changes are being made.

You can reactivate an inactive advertisement in a few steps:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing” and then “Activate“
4. Choose a duration and click “Next“
5. Either choose a promotion or switch to “publish without promotion” and click “publish“
6. After your payment, your listing will be sent for examination and if everything is correct, your listing will be published.

We do not offer the option to pause a listing. You can deactivate your listing at any time and reactivate it as desired during your chosen duration. If you would like to keep it for a longer period of time, archiving is necessary. 

A deactivated (inactive) listing will be stored in your user account for 30 days. If you do not reactivate or archive it, it will be automatically and irrevocably deleted.

Wenn Sie eines Ihrer Inserate löschen oder deaktivieren möchten, folgen Sie diesen Schritten:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing” 
4. Now click “Deactivate“. Your listing will no longer be visible on newhome.ch
5. You can either leave your listing on “inactive” for the next 30 days before it will be irrevocably deleted or click “Delete” to delete it irrevocably right now.

Attention: Once a listing has been deleted, it is irrevocably deleted and cannot be restored!

A Flyer is a one-sided PDF document that displays the key data of your advertisement. You can decide whether you want to create the flyer with or without a QR code (with a direct link to the advertisement on newhome.ch).

The dossier is a complete documentation of your advertisement, with all data, images, and texts.

To create a Flyer or Dossier, follow these steps:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing” 
4. Now either click “Flyer” and choose which layout you prefer (portrait or landscape) and if you wish to have a QR Code with the direct link or click “Dossier“.

Your document will automatically be downloaded to your computer.

If you have made changes to your advertisement that you can only see in your user account but not on newhome.ch, you may have only saved the advertisement. However, if you want to publish the changes to newhome.ch, you must publish your changes by clicking “go to publish“.

If you want to keep your listing for any later publications, you can archive it. Your listing will then be archived as it is for the next 5 years.
To archive your listing, it must have been active at least once and proceed as follows:

1. Click “My newhome”
   
2. Click “My adverts”
   
3. Click “Manage listing” and then click “Archive“
4. By clicking “Archive” on the popup window, you confirm that you want to archive your listing at a cost.
5. Choose your form of payment.
6. Accept our General Terms & Conditions after you have read them.
7. After you click “CHF XXX Pay” you will be redirected to your chosen payment method and your listing will now be archived.

In the archive, you will find your archived listings. Follow these steps to access the archive:

1. Click “My newhome”
   
2. Click “My adverts“
3. Switch the Storage from “Not archived” to “Archived“

1. Click “My newhome”
   
2. Click “My adverts“
3. Switch the Storage from “Not archived” to “Archived“
4. Click “Reactivate” on the listing that you would like to publish again
5. You will not see your listing any more. You now have to switch storage again to “Not archived“
6. You now see your reactivated listing in the status “inactive”
7. By clicking “Manage listing” you can now either “Activate” your listing directly or you can “Edit” it and publish it again after finishing.

Unfortunately, we cannot guarantee how many inquiries you will receive.
The number of views and thus the number of requests really depends on the property type, location, and season.

In case you receive only a few or no requests, it could be because of the following reasons:

• The design of your advert
• The photos are of poor quality
• The description is not clear enough for the seekers

Here are some tips on how to design your advert:

• Choose a title and description that are simple but interesting
  
• Add the complete address
• Use a detailed description which broadens the appeal of your property
• Add additional documents like the floor plan and the documentation
• Use high-quality photos and pay attention to the order
• Add the description in several languages

With our additional services such as different kinds of promotions, you can highlight your advert and therefore generate more views.

Services for advertisers

For a virtual tour, the entire property is captured in pictures by our photographer and then edited so that a potential interested party can already walk through the property in the advertisement as if they were on site. This strengthens the first impression in contrast to pure pictures.

Our photographer will take professional images of your property for you. These are edited so that your property is shown in the best light.
In addition, the pictures can also be edited so that furniture is added virtually, so that prospective buyers can already get an idea of what the lived-in property might look like.

If you want to highlight not only the object, but also the surroundings and/or the view, drone shots are ideally suited for this.

With the TOP promotion, your ad always appears as one of the first in the search results and receives the TOP seal. This means your ad will be seen more often.

With the HIGHLIGHT promotion, your advertisement will also appear as one of the first in the hit list. But in addition, it will be highlighted in pink, receive the HIGHLIGHT seal and thus attract even more interest.

With the SPECIAL promotion, your ad will not only appear in the respective hit list, but also above the hit list for every search made within a 15 kilometre radius of your ad. This will draw the attention of interested parties to your ad who might not have considered including this region as well. With the SPECIAL promotion, your ad also receives the SPECIAL seal.

Find your desired property quickly and easily:

1. 1. Open newhome.ch
   2. Select “Rent” or “Buy“.
   3. Enter a postcode, a town, or the Immocode* or search with our travel time tool
   4. If you would like to not only search for a postcode or a town, but also in the surrounding area, you can, if you wish, also click on “Radius” and define a search radius.
   5. Now you can narrow down your search even more via “Refine search” if you wish.
   6. Click on “Show search results” to see the search results.
   7. With a click on the object, you can see more details about the respective advert.

We are pleased that you have found a suitable property. It’s best to contact the provider directly.
You can do this easily in the advertisement on the right-hand side using the pre-filled contact form (you can also change all the data if necessary) or, if activated by the provider, you can have the telephone number displayed at the end of the advertisement and contact the provider directly by telephone.

Please note that newhome.ch has no further information about an object. newhome.ch does not manage and/or rent out any objects itself.

You can easily create a search subscription in a few steps:

1. Search for properties according to your chosen criteria.
2. Click “Create an alert” on the respective hit list
3. Name your search subscription.
4. Click “Create” and you will receive an e-mail every time a new property matching your search criteria is published.

You can also retrieve your search subscription results online. Simply go to “Search Subscription” on the homepage or via the user account under “My newhome” > “Search Subscription“.

If your preferences or requirements for the property search have changed, you can easily adjust your subscription:

1. Open newhome.ch
2. Click on “Search subscription” in the upper right corner.
3. Select “Edit search subscription“
4. Change the filters (you can also change the city).
5. Select “Save alert“.
6. You can choose a new title for the subscription and update the e-mail address.
7. Hit “Save alert” to confirm the modifications.

You have found your desired property and no longer need the search subscription? You can delete it as follows:

Via email: 

Simply click on “Delete search subscription” in the notification email that indicates a new hit. Please note that your search subscription will be permanently deleted once you click on this field.

In the user account:

1. Click on “Search subscription“.
2. Click on “Delete search subscription” next to the search subscription you no longer need. Please note that your search subscription will be permanently deleted once you click on this field.

newhome operates digitally and therefore sends invoices exclusively by email.

You will find all payment information and documents related to the invoices both in the corresponding email and in your user account (“My newhome” > “Invoices“).

We offer various payment options for our services:

• Credit card
• TWINT
• PostFinance
• Payment by invoice (processing fees may apply for payment by invoice).

If you regularly advertise properties on newhome, you can also benefit from our monthly subscription FLEX in addition to the CLASSIC product.

You can take out the FLEX monthly subscription online right here and also find all the information about it.

You are welcome to set up an import interface in a few steps. The following instructions will help you:

1. Click “My newhome“
2. Click “Service“
3. Click “Import interfaces“
4. Choose the transmission format of the software you use and choose the software. In case your software isn’t shown in the dropdown, please choose “Standard”.
5. The recipient error log is the way to inform you in case something doesn’t work with an import and what exactly the issue is that would not work.
   • Click on “Activate the sending of error logs” to receive these notifications via e-mail 
6. Click “Save“
7. Fill out the authentication data for the connection in your chosen software.

You can upload a logo via the provider directory, which will be displayed in your advertisements. You can also introduce your company there:

1. You can set up the provider directory in your newhome account via “My newhome” > “Services” > “Provider Directory”.  
2. For editing, please click “Edit directory entry”: 

Company details:

• Introduce your company 
• Add services you offer 
• Add links of your social media profiles 
• Add your logo which will be displayed in your ads

Contact details:

• Fill out the contact data of your company and the address.

Pictures:

• Upload pictures to complete your company profile, and if you wish, you can add captions as well 

Ads posted on newhome can be embedded into your own website free of charge if you are a business client. You can find the code to embed on your website as well as further information for the integration on the following page after having logged into your newhome account: 

“My newhome” > “Service” > “Partner site“

In addition to the total invoice for all your advertisements with just one payment slip, we offer you the option of a separate receipt per item, which you can pass on to your customers if necessary. For the activation of the option, please contact our customer service. The receipts in PDF will then be summarised in a zip-file and can be downloaded in your user account “My newhome” > “Invoices” :

For private new customers who have never published an ad on newhome.ch, we offer the opportunity for them to do so for 15 days free of charge for a rental property.

Depending on the chosen duration, a CLASSIC ad costs a fixed amount. You can choose from the following durations:

15 days         139.– CHF

30 days         179.– CHF

60 days         249.– CHF

After publication with CLASSIC, you can archive your ad. Archiving costs 29.– CHF. This allows you to save your listing until the next activation or for the next 5 years.

You can highlight your ad with promotions to make it more visible to seekers.

Here too, the prices vary depending on the duration and also on the type of promotion:

Promotion TOP:

15 days           99.– CHF

30 days         169.– CHF

60 days         219.– CHF

Promotion HIGHLIGHT:

15 days         119.– CHF

30 days         189.– CHF

60 days         239.– CHF

Promotion SPECIAL:

15 days          149.– CHF

30 days         219.– CHF

60 days         269.– CHF

The cost of a 360° tour depends on factors such as the type or size of the property, the degree of virtual editing, and additional services such as images or floor plans. For a residential property, we start at a rate of 450.– CHF, and for a commercial property at 750.– CHF. You can find the exact price lists on this page. Additionally, you can place your order directly there.

Searching on newhome.ch is free! You pay neither for a one-time search nor for a search subscription.